The City of Mandurah Online portal is the main way to lodge, track and pay for applications. You can use the portal 24 hours a day, 7 days a week.
There are two separate portals used at the City of Mandurah. If you need access to both, you must use a different email address for each portal.
City of Mandurah Online is used to lodge applications, register animals, report issues and manage payments. To register, complete the online registration form. The form will ask you a series of questions to set up the right account type for your needs.
If you are registering as a staff member or on behalf of an organisation, your account won't receive a verification email straight away. We'll manually review and activate your account within 3 business days and contact you if we need more information.
The Supplier Portal is a separate portal for businesses supplying goods, services or works to the City. It is used to manage quotes, tenders, purchase orders, financial transactions and qualifications. See the Tenders and Quotations page for more information and to register.
To track an existing application:
Once you have lodged your application, you will receive an invoice by email. You can pay this invoice through City of Mandurah Online. Payments can also be made in person at the City's Customer Service Centre.
Copy of Plans Requests
You can request copies of approved building plans held by the City through City of Mandurah Online, following the instructions outlined above.
Payment of the following non‑refundable fee is required:
Freestanding single house: $119.00 - estimated processing time 15 business days
All other properties (including residential units/apartments, duplexes, commercial, park homes and mixed‑use developments): $205.00 – estimated processing time 20 business days
Processing Timeframes
Processing timeframes are estimates only. While the City will make reasonable efforts to process requests within the estimated period, timeframes may be extended in exceptional circumstances.
Availability and Accuracy of Plans
All applicable fees remain payable and non-refundable, regardless of whether the plans are not located, are incomplete, are incorrect, are illegible, or are otherwise unavailable.
Ownership and Authorisation Requirements
If the applicant is not the current owner of the property, written authorisation from the current owner(s) must be provided before the request can be processed.
If the property is held in the name of a company, trust, or superannuation fund, the applicant must provide:
Requests will not be processed until all required authorisation and supporting documentation has been received.
Access to Plans and Link Expiry
The City will provide the plans electronically via email. The access link will expire 60 days from the date it is first issued.
Requests to re‑send an expired link to plans will incur an additional fee of $22.00.
Applicant Declaration
By submitting the application, the applicant declares that all information provided is true and correct, and accepts these Terms and Conditions in full.
Information on building permits, lodgements, and approval requirements.
Permits and approvals needed to operate a business within the City.
Guidance on building works, renovations, and improving your property.
